In order to most effectively and efficiently address your issues, please be sure to include the following in your letters to us:

1. Your DietWatch username
2. The problem you are experiencing stated as clearly as possible. Please include the following:
   1. Your browser type and version (e.g., Internet Explorer 6.0, Netscape 7.2)
   2. Your operating system (e.g., Windows XP, Mac OS X)
   3. What steps you took leading up to the problem
   4. A copy of the error message you received if applicable